Your Guide to Microsoft Technical Support 

You can find late-breaking updates and technical information
in the readme file that came with your product disks or compact disc.
If you still have a question, Microsoft offers technical support
and services ranging from self-help tools to direct assistance
with a Microsoft technical engineer. 
Note: The services and prices listed here are available in the
United States and Canada only.  Support services may vary 
outside the U.S. and Canada.  For more information on support
in other locations, contact your local Microsoft subsidiary.  
Microsoft's support services are subject to Microsoft's 
then-current prices, terms, and conditions, which are subject to 
change without notice. 

Choose the support option that's right for you. Outside the U.S. and
Canada, contact the local Microsoft subsidiary office in your area.
For a list of worldwide Microsoft subsidiaries, read the Microsoft 
Technical Support Worldwide at the end of this document.

Here are the options you can choose from:

1. Self Help Tools 
Self-Help Tools Online

2. Direct Assistance from a Microsoft Technical Support Engineer
 Direct Assistance from a Microsoft Technical Support Engineer

3. Other Microsoft Services
Includes information on customer service and text telephone 
numbers for the deaf. 



Self-Help Tools 
Support Online at http://support.microsoft.com/support
Rather help yourself to answers?   Support Online makes it
easy.  Simply select your product and type in your question.
Because the site's search engine uses a natural language query, 
you can even write your question in your own words.  Then click
"Find" and Support Online does all the rest, employing the latest
Microsoft technologies to instantly search Microsoft Technical
Support's vast collection of problem-solving tools and 
technical information like the Knowledge Base and Frequently 
Asked Questions. Next time you have a technical question, use
Support Online and see how easy it is to get the answers you need. 

Other Self-Help Tools
In addition to the Internet resources, Microsoft Technical Support
provides the following additional technical information resources:

Microsoft TechNet: If you are an information technology (IT)
or Help desk professional responsible for administering your 
corporate network or supporting end users then you can stay on top of 
your organization's requirements with TechNet.  TechNet is a comprehensive
resource for evaluating,  implementing, and supporting Microsoft  
business products. Every month, TechNet delivers two CDs packed
with more than 150,000 pages of the critical information you need 
to smoothly deploy mission-critical systems and minimize downtimeÐall 
while building your technical expertise. To subscribe, see your local authorized
retailer, or call (800) 344-2121, Monday through Friday, excluding holidays, 
6:30 A.M to 5:30 P.M. Pacific time.

Microsoft Developer Network Library (MSDN): If you develop applications
for the Internet or the Windows(R) operating system, or use Microsoft products 
for any other development purposes, you'll enhance your productivity with an
MSDN subscription. MSDN is Microsoft's official source for technical 
programming information, SDKs, DDKs, Windows, BackOffice(TM), Microsoft Office,
and Visual Tools for developers.  For more information on MSDN subscription
levels and benefits, visit MSDN online at: http://www.microsoft.com/msdn/. Or 
call (800) 759-5474, Monday through Friday, excluding holidays, 6:30 A.M. 
to 5:30 P.M. Pacific time.

Microsoft Download Service (MSDL): Provides direct modem access to 
Microsoft's electronic technical library, which contains sample programs, 
device drivers, patches, software updates, and programming aids. The service 
is available 24 hours a day, 365 days a year.  In the U.S. dial (425) 936-6735. 
Connect information: 1200, 2400, 9600, or 14400 baud, no parity, 8 data bits, 
and 1 stop bit.  In Canada, dial (905) 507-3022.  Connect information: 1200 to 
28800 baud, no parity, 8 data bits, and 1 stop bit.

Microsoft FastTips: An automated toll-free telephone service for quick answers
to common technical questions, as well as technical articles by telephone, fax, 
or mail. To access FastTips or to receive a catalog of the articles available, call 
one of the following numbers on a touch-tone telephone:

Desktop Applications:	(800) 936-4100 
Desktop Systems:	(800) 936-4200
Development Tools:	(800) 936-4300
Business Systems:	(800) 936-4400
You can use the following keys on your touch-tone telephone after you 
reach FastTips. 

	Advance to the next message	*
	Repeat the current message	7
	Return to the beginning of FastTips #


Direct Assistance with a Microsoft Technical Support Engineer
Standard No-Charge Support
If you still need answers to your technical questions, Microsoft offers no-charge 
support for retail* versions of Internet Explorer as follows:
90 days of no-charge support beginning with the first time you contact a technical engineer. 
To receive your Standard No-Charge Support, in the U.S., please call 
(425) 635-7123, 6 A.M. to 6 P.M. Pacific time, Monday through Friday, 
excluding holidays. In Canada, please call (905) 568-4494, 8:00 A.M. to 8:00 P.M. 
Eastern time, Monday through Friday, excluding holidays. Note: Toll-charges may apply.
In the U.S. and Canada, you can also submit your support question via the Internet 
with Web Response. For more details, go to Support Online at http://support.microsoft.com/support. 

Note: If your Microsoft product was pre-installed or distributed with your personal computer, the 
personal computer manufacturer is responsible for providing your product support. For support, 
contact the manufacturer or source from which you obtained your Microsoft product.

When you contact us for support, you should be at your computer and have the 
appropriate product documentation at hand. Be prepared to give the following information:
-The version of the Microsoft product you use.
-The type of hardware you use.
-The operating system you use.
-The exact wording of any messages that appeared on your screen.
-A description of what happened and what you were doing when the problem occurred.
-A description of how you tried to solve the problem.

Pay-Per-Incident Support
If you require support after normal business hours, or your 90 days of Standard No-Charge 
Support, as described above, has expired, you can purchase Pay-Per-Incident Support for 
Internet Explorer as follows:
-In the U.S., for a fee of $35US per incident, please call (800) 936-5700 or (900) 555-2000,
 24 hours a day, seven days a week, including holidays. 
-In Canada, for a fee of $45CDN plus tax per incident, please call (800) 668-7975, 
8:00 A.M. to 8:00 P.M. Eastern time, Monday Ð Friday, excluding holidays. 
-In the U.S. and Canada, you can also submit your support question via the Internet 
with Web Response. For more details, go to Support Online at http://support.microsoft.com/support.
Note: Support fees for the (800)# calls will be billed to your VISA, MasterCard, or American Express 
credit card. Support fees for the (900)# calls will appear on your telephone bill.

Priority Annual Support
If you anticipate a higher volume of support incidents, or need priority access to 
Microsoft Technical Support Engineers, you can purchase a Priority Annual Desktop 
Account as follows:  
-In the U.S., for more information or to purchase an annual account at a cost of 
$295US per 10 incidents, please call (800) 936-3500, 24 hours a day, seven days 
a week, including holidays.  To submit an incident against an existing account, call 
(800) 936-4700, 24 hours a day, seven days a week, including holidays.
-In Canada, for more information, to purchase an annual account at a cost of $295CDN 
plus tax per 10 incidents, or to submit an incident against an existing account, please call
 (800) 668-7975, Monday through Friday, excluding holidays, 8:00 A.M. to 
8:00 P.M. Eastern time.

Priority Plus 
Microsoft Technical Support also offers special accounts for medium-sized businesses 
that require priority incident resolution, including business-critical support and access to 
targeted information to assist information-technology and Help desk professionals in 
support planning for smoother product deployment.  For more information, in the U.S. 
and Canada, please call (800) 936-3500, 24 hours a day, seven days a week, 
including holidays.

Premier Support 
Premier Support offers the highest level of mission-critical support for those large 
enterprise customers who require a direct, proactive service and support relationship 
with Microsoft. As a Premier customers receive proactive, personalized support 
services and fast, expert resolution of specific technical issues for all Microsoft products, 
anytime, day or night. Premier Support is designed to help you successfully develop, 
deploy, and manage critical business systems built around high-quality Microsoft solutions. 
This highest level of mission-critical support, combined with a close relationship with 
your own designated technical team, will help large enterprise businesses streamline the 
entire support cycle. For more information or to purchase Premier Support, call 
(800) 936-3200, Monday through Friday, excluding holidays, 5:00 A.M. to 
5:00 P.M. Pacific time.

Consult Line 
Take advantage of our Consult Line to receive hourly consulting for support questions 
that fall outside of the traditional technical support realm. These include designing or 
planning for deployment, software development, code review, and implementation planning. 
The Consult Line covers all Microsoft products, including those Microsoft products used 
for developing Internet and intranet solutions. For more information or to purchase hourly 
consulting services at $195US per hour (minimum one hour), please call (800) 936-5200, 
Monday through Friday, excluding holidays, 6:00 A.M. to 6:00 P.M. Pacific time. 

Additional Assistance from Microsoft Support Partners
As Microsoft products are integrated into multi-vendor environments, our customers' 
support needs go beyond Microsoft products to include hardware, networking, and 
software products from other vendors. For these and other specialized support requirements, 
Microsoft offers a variety of programs that provide comprehensive worldwide service 
and support. In fact, you may already have an established relationship with an experienced 
Microsoft support provider. If not, check out these resources. 

Microsoft Certified Solution Providers 
Microsoft creates the technology, while Microsoft Certified Solution Providers (MCSPs) 
develop the actual solutions for customers all over the world. MCSPs are, in fact, 
Microsoft's virtual service and support team. From small organizations to companies 
of 1,000 or more employees, MCSPs use Microsoft products as the building blocks 
to offer such value-added services as integration, consulting, software customization, 
application development, and technical training and support. MCSPs have Microsoft 
Certified Professionals on staff and often specialize in an industry or a specific solution. 
Therefore, they are the most knowledgeable on those applications and can offer expert, 
comprehensive support. And in most cases, they can bring their expertise right on-site, 
offering you all the benefits of a local support presence. For more information or for a 
referral, call (800) 765-7768, Monday through Friday, excluding holidays, 6:30 A.M. 
to 5:30 P.M. Pacific time, or visit the http://www.microsoft.com/mcsp/ site. 

Authorized Support Centers 
Microsoft has teamed up with a select group of industry-leading support providers 
called Microsoft Authorized Support Centers (ASCs). These independent companies 
meet Microsoft's strict quality standards for support. They also have extensive 
Microsoft product knowledge, as well as expertise in supporting hardware, software, 
and networking products from other vendors. ASCs offer a wide range of one-stop-shopping 
services, from setting up a help desk to delivering mission-critical support for all phases 
of planning, implementing, and maintaining a client/server system. ASCs are, in essence, 
a virtual extension of the Microsoft Technical Support organization. They can bring to 
your company a whole new set of unique and invaluable capabilities to ensure a cohesive, 
high-performance business solution. For more information, contact your Microsoft 
account representative, or visit the http://www.microsoft.com/servad/asc/ site. 

Other Microsoft Services
Text telephone
Microsoft text telephone (TTY/TDD) services are available for the deaf or hard-of-hearing. 
In the U.S., using a TTY/TDD modem, dial (425) 635-4948 between 6:00 A.M. and 
6:00 P.M. Pacific time, Monday through Friday, excluding holidays. In Canada, using 
a TTY/TDD modem, dial (905) 568-9641 between 8:00 A.M. and 8:00 P.M. eastern time, 
Monday through Friday, excluding holidays.

Microsoft Customer Service
For customer service issues on Microsoft products, upgrades, and services, contact 
the Microsoft Sales Information Center.  In the U.S., call (800) 426-9400. In Canada, 
call (800) 563-9048.  Note:  Technical support is not available at these numbers. 

Microsoft Technical Support Worldwide
If you are outside the U.S. and have a question about a Microsoft product, first:
-Check the information in this file or the product online Help.
-Check the readme files that come with your product disks. These files provide general 
information that became available shortly before the product was released.
-Go to Support Online at http://support.microsoft.com/support.
If you cannot find a solution, you can receive information on how to obtain product 
support by contacting the Microsoft subsidiary office in your area.

Contacting a Microsoft subsidiary office
When you call your local Microsoft subsidiary, you should be at your computer 
and have the appropriate product documentation at hand. Be prepared to provide the 
following information:
-The version of the Microsoft product you use.
-The type of hardware you use, including network hardware, if applicable.
-The operating system you use.
-The exact wording of any messages that appeared on your screen.
-A description of what happened and what you were doing when the problem occurred.
-A description of how you tried to solve the problem.

Important:  Phone numbers for Microsoft Subsidiaries are subject to change.  For the most 
recent listing, please see the phone number section of http://www.microsoft.com/support/. 
If there is no Microsoft subsidiary office in your country, please contact the establishment 
from which you obtained your Microsoft product.

Microsoft Worldwide Subsidiaries

Argentina
Microsoft de Argentina S.A. 
Customer Service: (54) (1) 819-1900
Fax: (54) (1) 819-1921
Technical Support:
For Home products, Desktop Systems and Desktop Application: (54) (1) 314-0560
For BackOffice products and Developer products installation only: (54) (1) 819-1900

Australia
Microsoft Pty. Ltd.
Fax: (61) (02)9805 1108
Sales Information Centre: (61) (02) 9870-2100
Internet://www.microsoft.com.au/
Technical Support: (61) (02) 9870-2131

Austria
Microsoft Ges.m.b.H.
Phone: (+43) 1 610 64 -0
Fax: (+43) 1 610 64 -200
Information: 0660-6520
Prices, updates, etc.: 0660-6520
Standard Support: 
Installation and Handling:  01 50222-2255
General information about Support Network in Central Europe:
FAX: 01805-251191

Belgium
Microsoft NV
Phone: +32-2-730 39 11
Fax: +32-2-726 96 09
Microsoft Information Center: +32-2-481 52 52
Bulletin Board: +32-2-726 85 45 (14400/1200/2400/9600 bd, 8N1, ANSI)
Technical Support:
+32-2-513 32 74 (Dutch speaking)
+32-2-502 34 32 (English speaking)
+32-2-513 22 68 (French speaking)

Bolivia
See Argentina

Brazil
Microsoft Informatica Ltda.
Phone: (55) (11) 5514 Ð7100
Fax: (55) (11) 5514 - 7106/5514-7107
Technical Support:
Phone: (55) (11) 5506-8087
Fax: (55) (11) 5506-8506
Technical Support Bulletin Board Service: (55) (11) 5506-1234
Customer Support:  (55) (11) 822-5764

Canada
Microsoft Canada Inc.
Head Office Phone: 1 (905) 568-0434
Customer Information Centre: 1 (800) 563-9048
Technical Support:
Desktop Systems including Microsoft Windows 95: 1 (905) 568-4494
Microsoft Office and Office Components: 1 (905) 568-2294
Other Standard Technical Support: 1 (905) 568-3503
Priority Support Information: 1 (800) 668-7975
Text Telephone (TT/TDD) 1 (905) 568-9641
Technical Support Bulletin Board Service: 1 (905) 507-3022

Caribbean
Microsoft Caribbean, Inc.
Phone: (809) 273-3600
Fax (809) 273-3636
Technical Support: (214) 714-9100

Central America
See Latin America

Chile
Microsoft Chile S.A.
Phone: 56-2-330-6000
Fax: 56-2-330-6190
Customer Service: 56-2-800-213121
Personal Operating System and Applications:
	Phone: 56-2-330-6222
	Fax: 56-2-341-1439

China
Microsoft (China) Co. Ltd
4/F Kai Yuen Commercial Building
No.28 Zhichunli, Hai Dian District
Beijing 100086, PRC 
Phone: 011-86-10-6261-7711
Fax: 011-86-10-6253-6630

Colombia
Microsoft Colombia
Phone: (571) 618 2245
Fax: (571) 618 2269
Technical Support: (571) 618 2255

Croatia
Microsoft Hrvatska d.o.o.
Phone: (+385) (1) 304 555
Fax: (+385) (1) 335 051
Technical Support: 
(Please, contact the subsidiary.)

Czech Republic
Microsoft s.r.o.
Phone (+42) (2) 611 97 111
Fax: (+42) (2) 611 97 100
Technical Support: 
(+420) (2) 2150 3222 

Denmark
Microsoft Denmark 
Phone: (45) 44 89 01 00
Fax: (45) 44 68 55 10
Technical Support:
Phone: (45) 44 89 01 11
Microsoft Sales Support: (45) 44 89 01 90
Microsoft FastTips: (45) 44 89 01 44
(Document 303030 in FastTips contains detailed instructions)
Microsoft MSDL (BBS): (45) 44 66 90 46

Dominican Republic
See Central America

Dubai
Microsoft Middle East
Phone: (971) 4 513 888
Fax: (971) 4 527 444
Technical Support:
Personal Operating Systems & Desktop Applications ONLY:
Phone: (971) (4) 524 488
Fax: (971)- 4 Ð 524 495
email: mts@emirates.net.ae 
Priority Support Information: (971) (4) 555 752 
Customer Service Center:
(Version upgrade / TechNet  and MSDN subscription)
Phone: (971) (4) 655 082
Fax: (971) (4) 655 097

Ecuador
Corporation Microsoft del Ecuador S.A.
Phone: (593) 2 460-447, (593) (2) 460-451
Customer Service: (593) (2) 460-453, (593) (2) 460-458
Technical Support: (593) (2) 463-094

Egypt
Microsoft Egypt
Phone: +202-418-6101  
Fax: +202-4174766
Technical Support:
Personal Operating Systems and Desktop Applications ONLY: 
Phone: (202) 261 3991 / 6
Fax:      (971) 403 2718

England
See United Kingdom

Estonia
See Germany
Technical Support:
(+372) 650 49 99

Finland
Microsoft OY
Phone:  +358-(0)9-525 501
Fax:  +358-(0)9-878 8770 
Technical Support: 
Phone: +358-(0)9-525 502 500
Sales Support: +358-(0)9-525 5026		
Microsoft MSDL: +358-(0)9-878 77 99 (Information in Swedish and English)
Microsoft FastTips:  +358-(0)9-525 502 550 (Information in Swedish and English)

France
Microsoft France
Phone: (33) 01 69-86-46-46
Fax: (33) 01 64-46-06-60
Telex: MSPARIS 604322
Technical Support Phone: (33) 01-69-86-10-20
Technical Support Fax: (33) (01) 69-28-00-28

French Polynesia
See France

Germany
Microsoft GmbH
Phone: 089/3176-0
Fax: 089/3176-1000
Telex: (17) 89/83 28 MS GMBH D
Information: 089/3176 1199
Prices, updates, etc.: 08105-25-1199
Internet:  www.microsoft.com/germany
Standard Support: Installation and Handling:  01805/67 22 55	
General information about Microsoft support in Central Europe:
Fax: 1805-25-1191

Greece
Microsoft Hellas, S.A.
Phone: (30)(1) 6806-775 through (30)(1) 6806-779
Fax: (30)(1) 6806-780
Technical Support
Phone:  (30) (1) 9247-030
Fax:  (30) (1) 9215-363

Hong Kong
Microsoft Hong Kong Limited
Fax: (852)2560-2217
Product support Faxback Service: (852)2535-9293
Microsoft Club Hotline: (852)28044277
Technical Support: (852) 2804-4222

Hungary
Microsoft Hungary
Phone: +36 (1) 327-2800
Fax: +36 (1) 327-2899
Technical Support: +36 (1) 267-4636 (2MSINFO)

Iceland
See Denmark

Ireland
See United Kingdom

India
Microsoft India
Phone: (011) (91) (80) 5092678, (011) (91) (11) 646 0767, 646 0813
Fax: (011) (91) (80) 509-2601, (011) (91) (11) 647- 4714

Indonesia (SP)
Microsoft Indonesia - Jakarta
Technical Support
Phone: 62 21 5721060
Fax: 62 21 5732077

Israel
Microsoft Israel Ltd.
Phone: 972-3-613-0833
Fax: 972-3-613-0834

Italy
Microsoft SpA
Phone: (39) (2) 7039-21
Fax: (39) (2) 7039-2020
Microsoft Rome Office: (39) (6) 5095-01 - Fax: (39) (6) 5095-0600
Microsoft by Fax (Fax-on-demand service): 
(39) (2) 70-398-888
Customer Service (New product info, product literature): 
(39) (2) 70-398-398
Dealer Support (Customer Service for resellers only): 
(39) (2) 70-398-388
Technical Support: (39) (2) 70-398-398
Microsoft Consulting Service: (39) (2) 7039-21

Japan
Microsoft Company Ltd.
Technical Support (Standard Support): (81) (424) 41-8700
(Technical Support options/ Support Contract)
Phone: 0120-37-0196 (toll free domestic only)
Channel Marketing Information Center: 
(Presales Product Support)
Tokyo Phone: (81) (3) 5454-2300
Osaka Phone: (81) (6) 245-6995
Customer Service Phone :
(Version upgrade/Registration)
Phone: (81) (48) 226-5500
Fax: (81) (48) 226-5511

Korea
Microsoft CH
Phone: (82) (2) 531-4500
Fax: (82) (2) 531-1724 
Customer Service:  080-022-7337 (toll free domestic only)
Technical Support
Office Technical Support: (82) (2) 508-0040
Windows Technical Support: (82) (2) 563-0054
Developer Technical Support: (82) (2) 566-0071
Microsoft FastTips:   (82) (2) 3453-7555
Support Sales:  (82)  (2) 531-4544

Latin America
Microsoft
Latin American Headquarters (U.S.A.)
Phone: (305) 489-4800
Fax: (305) 491-1616
Customer Service: (425) 936-8661
Technical Support: (214) 714-9100

Liechtenstein
See Switzerland (German speaking)

Luxembourg
Microsoft NV
Phone: +32-2-730 39 11
Microsoft Information Center +32-2-481 52 52
Bulletin Board: +32-2-726 85 45 
(1200/2400/9600/14400 bd, 8N1, ANSI)
Technical Support:
+32-2-513 32 74 (Dutch speaking)
+32-2-502 34 32 (English speaking)
+32-2-513 22 68 (French speaking)

Malaysia (SP)
Microsoft (Malaysia) Sdn Bhd:
Phone: (60-3) 793-9595
Fax: (60-3) 791-6080

Mexico
Microsoft Mexico, S.A. de C.V.
Technical Support:
(Applications and Operating Systems)
(52)(5) 325-0912
Customer Service. (52)(5) 325-0911
Fast Tips: (52)(5) 237-4894 
(24 hours x 365 days service)
Bulletin Board Service:
(52)(5) 628-6200 
(2400s/14400k baud, 8 bits, No parity, 1 stop bit, ANSI	terminal emulation)
	(52)(5) 628-6202
(14400k baud, 8 bits, No parity, 1 stop bit, ANSI terminal emulation)
User: MSMEXICO, NO Password

Morocco
Microsoft Afrique Du Nord
Phone: (212) 2 47 10 72
Fax: (212) 2 47 10 86

Netherlands
Microsoft BV
Phone: 023-5689189
Customer Service: 023-5677700
Bulletin Board: 023-5634221 
(1200/2400/9600/14400bd, 8N1, ANSI)
Technical Support:
023-5677877 (Dutch speaking)
023-5677853 (English speaking)

New Zealand
Microsoft New Zealand Ltd
Phone: 64 (9) 357-5800
Fax: 64 (9) 358-3726
Technical Support:
Phone: 64 (9) 357-5575
Fax: 64 (9) 307-0516 and 357-5577

Northern Ireland
See United Kingdom

Norway
Microsoft Norway AS
Phone:  +(47) 22 02 25 00
Fax:  +(47) 22 95 06 64 
Technical Support:  +(47) 22 02 25 50
Microsoft Sales Support:  +(47) 22 02 25 80
Microsoft MSDL:  +(47) 22 18 22 09
Microsoft FastTips:  +(47) 22 02  25 70
(Document 404040 in FastTips contains detailed instructions)

Papua New Guinea
See Australia

Paraguay
See Argentina

Peru
See Latin America

Philippines (SP)
Microsoft Philippines 
Phone: 632 811 0062
Technical Support:
Phone : 632 892 2295/2495
Fax: 632 813 2493

Poland
Microsoft Sp. z o.o.
Phone: (+48) (22) 661-5405
Fax: (+48) (22) 661-5434
Information Service: (+48) (22) 6286924
Technical Support: 
(+48) (22) 6216793

Portugal
Microsoft Portugal MSFT, Lda.
Phone: (351) 1 4409200
Fax: (351) 1 4412101
Technical Support:
Standard Support: 
(351) 1 4409280/1/2/3
	Fax : (351) 1 4411655

Republic of Ireland
See United Kingdom

Romania
Microsoft s.r.l.
Phone: (+40) (1) 22290 16
Fax: (+40) (1) 22290 12
Technical Support: 
(+40) (1) 312 09 48

Russia
Microsoft A/O
Phone: (+7) (501) 9678-585
Fax: (+7) (501) 967 85 00
Technical Support: 
(+7) (095) 913 99 88

Scotland
See United Kingdom

Saudi Arabia
Microsoft Saudi Arabia
Phone: +966-1-488-1165
Fax: +966-1-488-1576 
Technical Support 
(Personal Operating System and 
Desktop Applications only):
Phone: 800 124 0500 
(toll free within Saudi Arabia)
Fax: 966-1-4740576

Singapore
Microsoft Singapore Pte Ltd
Phone: (65) 337-6088
Fax: (65) 337-6788
Customer Services:
Phone: (65) 433-5488
Fax: (65) 339-9958
Product Support Services:
Phone: (65) 337-9946
Fax: (65) 337-6700

Slovenia/Slovenija
Microsoft d.o.o. 
Phone: (+386) (61) 1800 8-00
Fax: (+386) (61) 1800 822
Technical Support: 
(+386) (61) 185 3449

Slovak Republic
Microsoft Slovakia s.r.o.
Phone (+421) (7) 37 63 02
Fax: (+421) (7) 37 66 71
Technical Support: (+421) (7) 531 20 83

South Africa
Microsoft South Africa
Phone: (27) 11 445 0000
Fax: (27) 11 445 0046
Technical Support:
(Toll Free): 0 802 11 11 04
(Toll): (27) 11 445 0000
Fax:  (+27) 11 445-0343

South East Africa and Indian Ocean Islands
See South Africa

Spain
Microsoft Iberica SRL
Phone: (34) 1-807-9999
Fax: (34) 1-803-8310
Technical Support: (34) 1-807-9960
Customer Service: (34) 1-804-0096
Fax Back telephone: (34) 1-804-0096

Sweden
Microsoft AB
Phone: +46-(0)8-752 56 00 
Fax: +46-(0)8-750 51 58 
Technical Support: +46-(0)8- 752 09 29
Sales Support: +46-(0)8- 752 56 30 
Microsoft MSDL: +46-(0)8-750 47 42
Microsoft FastTips: +46-(0)8-752 29 00
(Document 202020 in FastTips contains detailed instructions)

Switzerland
Microsoft AG
Phone: 01-839 61 11
Fax: 01-831 08 69
Prices, updates, etc.: 01/839 61 11
Documentation:
Phone: 155 59 00
Fax: 064-224294, Microsoft Info-Service, Postfach, 8099 Zurich
Standard Technical Support: Installation and Handling:
0848 80 - 2255	
Technical support (French speaking): 022-738 96 88
General information about Microsoft Support in Central Europe:
FAX: 0049/2622/167006

Taiwan Region
Microsoft Taiwan Corp.
Phone: (886) (2) 504-3122
Fax: (886) (2) 504-3121
Technical Support: (886) (2) 508-9501

Thailand
Microsoft (Thailand) Limited
Phone: (662) 266-3300
Fax: (662) 266-3310
Product Support:
Phone: (662) 613-7208 through 11
Fax: (662) 613-7198

Turkey
Microsoft Turkey
Phone: 90 (212) 258 59 98
Fax: 90 (212) 258 59 54
Support Hotline:
  Phone: 90 (212) 258 96 66
  Fax: 90 (212) 258 95 99
Bulletin Board Service: 90 (212) 227 93 90

United Kingdom
Microsoft Limited
Fax: (0870) 60 20 100
Phone: (0870) 60 10 100
(Bulletin Board Service)
 (0870) 50 30 200 (up to 28.8Kbaud, n, 8, 1)
Microsoft KeyFax: 
(Faxback Information Service)
(0870) 50 30 100
Technical Support:
Home products, Desktop Applications & Personal Operating Systems: (0870) 50 10 100
Minicom Line (0870) 50 30 400
Pre-Sales Information: Microsoft Connection 
(0345) 00 2000

Uruguay
Soporte Tecnico: (598) (2) 77-4934

Venezuela
Corporation MS 90 de Venezuela S.A.
Other information: (582)265-2250
Fax: (582)265-0863 / (582)265-2611
Technical Support: (582)264-1933

Wales
See United Kingdom